3.6 Conflict Resolution

Below you will find guidelines for resolving a conflict. Please choose any ONE guide line and discuss how that guide line will assist you in resolving conflict. Write a four- to five-sentence paragraph about how the selected guide line will assist you in resolving a conflict.

Guidelines for Conflict Resolution:

A. Agree on the rules of discussion before you begin; stick to the rules.

B. Don't let the discussion get out of control; good decisions are rarely made in anger.

C. Mutually agree on the time and place to discuss a serious issue.

D. Remain on the topic, don't bring up past hurts.

E. Give equal time for both sides to be heard.

F. Listen to each other; the feelings being expressed are real.

G. Be prepared to compromise, no one gets to have his/her way every time.

H. No threatening allowed, either verbal or physical. If you are in a situation where there is violence ... get out and get help.

I. Never assume you know what the other person is thinking. You first need to check out the assumption in plain language.
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